Shipping policy

Shipping Policy

Thank you for shopping with Matiz Press! We aim to deliver your items promptly and safely. Please review our shipping policy to understand how we handle orders, shipping times, and costs.

Processing Time

  • Orders are processed within 3-5 business days.
  • For custom prints and workshop materials, please allow an additional 5-7 business days.
  • You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping

  • We offer standard and expedited shipping options within the United States.
  • Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery.
  • Shipping rates are calculated at checkout based on the weight and destination of the order.

International Shipping

  • International shipping is available to selected countries.
  • Delivery times vary by location, typically between 7-21 business days.
  • International orders may incur additional customs fees or import taxes, which are the responsibility of the customer.

Shipping Rates

  • Shipping costs are calculated at checkout and are based on the weight, size, and destination of the order.
  • Orders over $75 may qualify for free standard shipping within the U.S.

Tracking and Delivery

  • Once your order is shipped, you will receive a tracking number by email.
  • Please note that delivery times are estimates, and delays may occur due to factors outside our control (weather, customs, etc.).
  • If your order is delayed or lost in transit, contact us at [contact email] for assistance.

Returns and Exchanges

  • We accept returns on non-custom items within 14 days of delivery. Items must be unused and in original packaging.
  • Custom orders, workshop materials, and sale items are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Thank you for supporting Matiz Press! If you have questions about shipping or need further assistance, please contact us at [contact email]. We’re happy to help!